Terms and Conditions

Last updated: 26/01/2023

Laterals Connect LTD is the controller and is responsible for your personal data. Please read this privacy policy (the “Policy”) carefully to understand “Lateral Connect LTD”., “(63-66 (Fifth Floor Suite 23) Hatton Garden, London, EC1N 8LE)” (“Lateral Connect”, “we”, “us”, and “our”) terms and conditions. This policy should be read in conjunction with our Privacy Policy. By accessing or using “SiteURL”, or any other related sites, applications, services and
goods, or any other website operated by “Lateral Connect” that links to this policy
(each, the “Site”), you acknowledge that you have read and understood this policy prior to any purchases.


    1. Prices:


    • All pricing quotations are only valid for 30 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.

    • The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form.

    • VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. For onsite events,

    • If a third-party vendor, certification body, or service provider alters their examination fee or material cost, Lateral Connect reserves the right to adjust the relevant training course prices to reflect such alterations.

    • Training event prices listed on correspondence, brochures, leaflets, and materials belonging to Lateral Connect are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.



    • The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice. Clients wishing to make payments made from non-UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transactions.

    • Without prejudice or distortion to alternative rights listed, Lateral Connect LTD will impose a late payment charge of 8% over the Bank of England base rate. Payments can be made by major credit and debit cards, including American Express, inclusive of credit card charges.

    • All company credit card payments will incur a card surcharge of 2.99%, except for payments made via American Express, which will incur a surcharge of 3.99% or whichever is applicable at the time of the payment being made.

    • Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.

    • All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override any other terms of business or purchase conditions put forward by the client.

    • Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the Client will adhere to Lateral Connect terms and conditions, irrespective of a booking form having been signed.

    • All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees, and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If a customer is compelled to make any such deduction, it will pay to the receiving Party, Lateral Connect, such additional amounts as are necessary to ensure receipt of the full amount which that party would have received but for the deduction.

    • All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the Company

    • It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.


Cancellations made by Lateral Connect


    • Lateral Connect reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond Lateral Connect’s control, such as trainer illness or low attendance.

    • Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is cancelled, Lateral Connect will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or eLearning training.

Client Cancellations


    • Except for instances provided under Clause 3, “Cancellations made by “Lateral Connect”, the following cancellation fees will be imposed on all bookings, dependent on the number of days’ notice provided to Lateral Connect. If you need to make a cancellation, please notify Lateral Connect in writing or via email to the following address – Lateral Connect Ltd. (63-66 (Fifth Floor Suite 23) Hatton Garden, London, EC1N 8LE).

    • All cancellation and rescheduling fees are due immediately via debit or credit card.

    • All cancellations made between 0-30 days prior to the course start date, are subject to a 100% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

    • All cancellations that are made between 31-40 days prior to the course start date, are subject to a 75% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

    • All cancellations that are made between 41-50 days prior to the course start date, are subject to a 25% fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

Re-scheduling courses or exams:


    • Re-scheduling courses or exams with less than 30 days’ notice prior to the course start date, will result in a 75% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.

    • Re-scheduling courses or exams between 31-40 days prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.

    • Re-scheduling courses or exams between 41-50 days prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to the prior invoice inclusive of VAT.



    • When a refund is issued to the Client by Lateral Connect, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.

    • Lateral Connect will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

    • Course examination vouchers are non-refundable.

    • Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.

Changes to Courses:


    • Lateral Connect reserves the right to change any part of a published course, if this is caused by circumstances beyond our control. Lateral Connect reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. Lateral Connect will use all reasonable endeavours to avoid changes of this nature. For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.

    • Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of Lateral Connect.

    • The course information, including the course, date, and venue, pre-coursework, maps, and directions, will be advised upon the receipt of payment, in the form of joining instructions. Lateral Connect reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. Lateral Connect cannot be held liable for out-of-pocket expenses due to cancellations or alterations to the course venue, that are out of our control.

    • For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance.

Course Materials:

Lateral Connect will endeavour to ensure that the course materials arrive on time for the course. Refunds will not be granted for transit-related delays beyond the control of Lateral Connect.


Non-attendance of any course, regardless of delivery type (classroom, e-learning, virtual, onsite), for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g., CompTIA Security+, CISMP, NCSC Certified Training etc. Part attendance of a Course is when a client does not continue to the full course completion. In this situation the Client will not be entitled to any refund for courses or part of courses that were not attended, this will be deemed as non-attendance.

Course Suitability:


    • The booker accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the clients attending. Lateral Connect’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Client’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading.

    • All public and onsite training courses are delivered only in English unless specified otherwise and all Clients must be sufficiently proficient in the English language prior to attending the course.


Lateral Connect reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.

Booking on behalf of the Client:

In all cases the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, course, and venue updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on a Client Specified Site:

It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. Lateral Connect reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment, or conditions are unsuitable.

Onsite and Trainer Expenses:

Trainer expenses for private, onsite, or closed courses will be charged as agreed at the time of the course booking, as stated on the Booking Form.

E-Learning, Online Learning:


    • Course enrolment, fees, and log-in credentials are strictly non-transferable, non-cancellable, and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to the access of study materials and prohibition of material dissemination.

    • Lateral Connect reserves the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90-day period from the date of purchase. If an alternative term or extension has been purchased, the validity still starts from the date of purchase. If you require an extension, please contact [email protected] to obtain an extension quotation.

    • Whilst Lateral Connect endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time, without notice. Lateral Connect reserves the right to change or alter course content from that which is published to maintain the high quality of the learning. All e-learning examinations are valid for 30 days after the course’s conclusion.


All intellectual property rights for all course materials shall remain the property of Lateral Connect. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for the purpose of personal reference. Lateral Connect warrants that it will not knowingly include any copyright material in its course materials without licence, consent, or attribution.

Intellectual Property:


    • Lateral Connect® is a registered trademark.

    • The website, including content, design, organisation, layout, and software code are subject to copyright and intellectual property rights that are owned by Lateral Connect.

    • The re-use of illustrations, photographs, diagrams, or videos featured on Lateral Connect’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights, including copyright and trademarks, is prohibited under all circumstances.

    • All products and services of Lateral Connect without limitation are protected by international copyrights, trademarks, and are subject to intellectual property rights. Therefore, all intellectual property belongs to Lateral Connect, its related companies, its affiliates, or suppliers.

    • The use of Lateral Connect’s name or logo is prohibited under all circumstances unless prior written consent is obtained from the Company.

    • Lateral Connect does not accept responsibility for intellectual property used during any training provided that does not show an affiliation to Lateral Connect. Any intellectual property used in a training course, including the course itself, is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.

    • If we are making a bespoke course, we require a predefined specification to adhere to. In the absence of such predefined specifications, we will adhere to our own guidelines of what we view as “fit for purpose”. If no specification was provided, Lateral Connect shall not be held responsible for any losses incurred because of the provided service.

    • You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of Lateral Connect’s website or course materials. The information on this site is provided “as is” and without any warranties.

    • Lateral Connect does not accept responsibility for content of any third party sites that may be referenced by Lateral Connect. The following activities are strictly prohibited: use of robots, material dissemination, other automatic devices or manual processes to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability:


    • Lateral Connect’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.

    • Lateral Connect will not accept liability for personal injury that occurs during our training courses caused by the negligence of any third party. Lateral Connect will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), however arising, even if it has been advised of such potential loss.

    • Lateral Connect will not be responsible for any damage resulting from any computer viruses arising from software installed on a client’s computer systems.

Personal Belongings:
Personal belongings or items belonging to a client that are brought into a training course by the aforementioned Client, are the sole responsibility of the Client. Lateral Connect accepts no responsibility for the items or any loss or damage that may occur during the course.

For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Client by Lateral Connect or an associate company of Lateral Connect, the Client, will not directly nor indirectly employ or solicit for employment any employee of Lateral Connect. If the Client breaches this clause, Lateral Connect shall be entitled to recover from the Client a fee of 50% of the gross annual salary of the employee of Lateral Connect solicited for employment.

Lateral Connect may assign its interests in all or part of this agreement. The Client may not assign or transfer this contract without the express written permission of a Director of Lateral Connect.

No deviation from these terms and conditions will be allowed without the express written permission of a Director of Lateral Connect. No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

Force Majeure:
Lateral Connect shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane, or other natural disaster), sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, or interruption or failure of electricity or telephone service.
Clients must ensure that they can attend the training courses that they are scheduled to attend. Lateral Connect will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Recording of Lateral Connect’s Employees or associates:


    • The monitoring or recording of any Lateral Connect employee is not permitted under any circumstances

    • Clients are not permitted to take any video/photography/audio during the course without prior written consent of Lateral Connect and its Clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.

    • Clients are not permitted to take any video/audio during correspondence with Lateral Connect’s employees without prior written consent of Lateral Connect and its Clients, failure to do so will be considered a direct breach of our terms of business.

    • Lateral Connect will not take photographs, videos, or any audio recordings of you during a course and will not use this material for Lateral Connect’s own marketing purposes without your prior consent.

Security and Encryption:


    • We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.

    • Lateral Connect shall implement reasonable measures to ensure that correspondence and machines used during training events are free from viruses and potentially harmful malicious software.

    • Lateral Connect makes no warranty for the reliability, protection, or virus-free nature of the material that is downloaded from our website.



    • All Client and Company information that is disclosed to Lateral Connect will be kept confidential. Such information will not be disclosed by Lateral Connect to any third-party organisations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.

    • Such information shall only be disclosed to employees that require such knowledge to conduct their role at Lateral Connect. Such individuals are subject to legally binding obligations of data protection and confidentiality.

    • Lateral Connect shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document.


Credit, where mutually agreed with Lateral Connect to be left on a customer account, is non-refundable and must be redeemed within 6 months of the agreement date



    • All Examination requests (where applicable) must be registered with Lateral Connect’s Exam Booking Team within 30 days of the course’s conclusion.

    • Exam bookings must be made a minimum of 10 days in advance of the chosen examination date – customers will receive their examination registration voucher 48 hours prior to their chosen exam date from the Examining Institute. Once the customer has selected and booked a date with the Examining Institute, the voucher can only be used for the chosen date.

  • If a customer misses an examination due to reasons that are beyond the control of Lateral Connect, such as technical issues, force majeure, or time management, a fee of £295 shall be applied should the customer want to pursue or retake the examination.

Ambassador Programme

    • Ambassador Programme recipients will be selected based on the overall strength of their application materials compared to the entire applicant pool
    • The selection process will be final, and applicants cannot dispute this
    • Successful applicants must currently be enrolled as full-time students for the highlighted (on the website) academic years. Enrollment will be verified after the selection process is complete
    • Successful applicants are committing to a 4-month programme with monthly meetings and touchpoints
    • The personal information provided by you to Lateral Connect shall be used to select the Ambassador recipients and conduct the Programme. By submitting your video in your application, you accept Lateral Connect can use such video for selection purposes, and you waive any and all image rights you would have over such video. Lateral Connect will not use the video for any other purpose than for selecting the Ambassador recipients