Terms and Conditions

Last updated: 26/01/2023

Laterals Connect LTD is the controller and is responsible for your personal data. Please read this privacy policy (the “Policy”) carefully to understand “Lateral Connect LTD”., “(63-66 (Fifth Floor Suite 23) Hatton Garden, London, EC1N 8LE)” (“Lateral Connect”, “we”, “us”, and “our”) terms and conditions. This policy should be read in conjunction with our Privacy Policy. By accessing or using “SiteURL”, or any other related sites, applications, services and
goods, or any other website operated by “Lateral Connect” that links to this policy
(each, the “Site”), you acknowledge that you have read and understood this policy prior to any purchases.

Prices:

All pricing quotations are only valid for 30 days from the date that they are first sent to the client. All prices are subject to change due to the dynamic nature of our business and of the training industry.
The published prices do not include any travel, accommodation or living expenses which the client may incur in attending unless specifically mentioned on the Booking Form.
VAT is payable regardless of the Client’s country of origin; the point of supply for VAT purposes is the location of the course. For E-learning courses, VAT will be charged with regard to the place of supply and the relevant tax legislation in the country of consumption. For onsite events,
If a third-party vendor, certification body, or service provider alters their examination fee or material cost, Lateral Connect reserves the right to adjust the relevant training course prices to reflect such alterations.
Training event prices listed on correspondence, brochures, leaflets, and materials belonging to Lateral Connect are not legally binding due to anticipated price fluctuations; they are advisory at the time of public dissemination and do not constitute as part of a legal agreement.

Payments:

The course fee(s), including VAT, are payable in full immediately upon receipt of the invoice. Clients wishing to make payments made from non-UK accounts or credit cards must be responsible for all bank charges in relation to the overseas transactions.
Without prejudice or distortion to alternative rights listed, Lateral Connect LTD will impose a late payment charge of 8% over the Bank of England base rate. Payments can be made by major credit and debit cards, including American Express, inclusive of credit card charges.
All company credit card payments will incur a card surcharge of 2.99%, except for payments made via American Express, which will incur a surcharge of 3.99% or whichever is applicable at the time of the payment being made.
Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount, and contact details for invoicing. When more than one course is booked on the same booking form, full payment for all courses is required immediately upon confirmation before the commencement of the first course.
All administration fees for cancellations are payable immediately upon receipt of the invoice. The Terms of this agreement override any other terms of business or purchase conditions put forward by the client.
Once a partial or full payment has been processed, over the phone or on the website by the following methods: Debit Card, Credit Card, American Express, Cheque or Bank transfer, the Client will adhere to Lateral Connect terms and conditions, irrespective of a booking form having been signed.
All payments shall be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees, and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If a customer is compelled to make any such deduction, it will pay to the receiving Party, Lateral Connect, such additional amounts as are necessary to ensure receipt of the full amount which that party would have received but for the deduction.
All payments must be received, regardless of payment terms, prior to an examination being issued or delivered by the Company
It is the responsibility of the Client to ensure that the person that approved the purchase of a product, has the correct purchasing authority.

Cancellations:

Cancellations made by Lateral Connect

Lateral Connect reserves the right to cancel, move, and reschedule a training event or course due to circumstances that are beyond Lateral Connect’s control, such as trainer illness or low attendance.
Reasonable efforts will be made to contact and notify clients of any alterations to their training event or course. If a training event is cancelled, Lateral Connect will either re-allocate Clients on to future training events with the Client’s consent, offer Virtual training events, or eLearning training.

Client Cancellations

Except for instances provided under Clause 3, “Cancellations made by “Lateral Connect”, the following cancellation fees will be imposed on all bookings, dependent on the number of days’ notice provided to Lateral Connect. If you need to make a cancellation, please notify Lateral Connect in writing or via email to the following address – Lateral Connect Ltd. (63-66 (Fifth Floor Suite 23) Hatton Garden, London, EC1N 8LE).
All cancellation and rescheduling fees are due immediately via debit or credit card.
All cancellations made between 0-30 days prior to the course start date, are subject to a 100% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.
All cancellations that are made between 31-40 days prior to the course start date, are subject to a 75% cancellation fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.
All cancellations that are made between 41-50 days prior to the course start date, are subject to a 25% fee, based upon the full course fee (+ VAT), which must be paid in full upon cancellation.

Re-scheduling courses or exams:

Re-scheduling courses or exams with less than 30 days’ notice prior to the course start date, will result in a 75% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.
Re-scheduling courses or exams between 31-40 days prior to the course start date, will result in a 50% charge of the full value of the course booked, in addition to the prior invoice inclusive of VAT.
Re-scheduling courses or exams between 41-50 days prior to the course or exam start date, will result in a 25% charge of the full value of original booking, in addition to the prior invoice inclusive of VAT.

Refunds:

When a refund is issued to the Client by Lateral Connect, the refund may take up to a maximum of 20 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
Lateral Connect will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.
Course examination vouchers are non-refundable.
Where a customer has outstanding monies, any refunds granted will be offset against any outstanding monies.

Changes to Courses:

Lateral Connect reserves the right to change any part of a published course, if this is caused by circumstances beyond our control. Lateral Connect reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. Lateral Connect will use all reasonable endeavours to avoid changes of this nature. For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer Clients a variety of options to pursue their training programme; however, should the offered alternative not be an acceptable option for the Client, a full refund will be issued.
Contents of course timetables are intended for general guidance only and serve as an advisory purpose only. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of Lateral Connect.
The course information, including the course, date, and venue, pre-coursework, maps, and directions, will be advised upon the receipt of payment, in the form of joining instructions. Lateral Connect reserves the right to change the venue, for circumstances that are beyond our control, and will advise the Client as soon as the change is known. Lateral Connect cannot be held liable for out-of-pocket expenses due to cancellations or alterations to the course venue, that are out of our control.
For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible. In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance.

Course Materials:

Lateral Connect will endeavour to ensure that the course materials arrive on time for the course. Refunds will not be granted for transit-related delays beyond the control of Lateral Connect.

Non-Attendance:

Non-attendance of any course, regardless of delivery type (classroom, e-learning, virtual, onsite), for any reason whatsoever is deemed to be a cancellation without notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g., CompTIA Security+, CISMP, NCSC Certified Training etc. Part attendance of a Course is when a client does not continue to the full course completion. In this situation the Client will not be entitled to any refund for courses or part of courses that were not attended, this will be deemed as non-attendance.

Course Suitability:

The booker accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the clients attending. Lateral Connect’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Client’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading.
All public and onsite training courses are delivered only in English unless specified otherwise and all Clients must be sufficiently proficient in the English language prior to attending the course.

Admission:

Lateral Connect reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.

Booking on behalf of the Client:

In all cases the booker must bring these terms and conditions to the attention of Clients attending the event, if booking on their behalf. It is the booker’s responsibility to ensure that the Clients receive all the relevant information including the joining instructions, course, and venue updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on a Client Specified Site:

It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. Lateral Connect reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment, or conditions are unsuitable.

Onsite and Trainer Expenses:

Trainer expenses for private, onsite, or closed courses will be charged as agreed at the time of the course booking, as stated on the Booking Form.

E-Learning, Online Learning:

Course enrolment, fees, and log-in credentials are strictly non-transferable, non-cancellable, and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to the access of study materials and prohibition of material dissemination.
Lateral Connect reserves the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. Access to e-learning/online products is granted for a 90-day period from the date of purchase. If an alternative term or extension has been purchased, the validity still starts from the date of purchase. If you require an extension, please contact [email protected] to obtain an extension quotation.
Whilst Lateral Connect endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time, without notice. Lateral Connect reserves the right to change or alter course content from that which is published to maintain the high quality of the learning. All e-learning examinations are valid for 30 days after the course’s conclusion.

Copyrights:

All intellectual property rights for all course materials shall remain the property of Lateral Connect. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for the purpose of personal reference. Lateral Connect warrants that it will not knowingly include any copyright material in its course materials without licence, consent, or attribution.

Intellectual Property:

Lateral Connect® is a registered trademark.
The website, including content, design, organisation, layout, and software code are subject to copyright and intellectual property rights that are owned by Lateral Connect.
The re-use of illustrations, photographs, diagrams, or videos featured on Lateral Connect’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights, including copyright and trademarks, is prohibited under all circumstances.
All products and services of Lateral Connect without limitation are protected by international copyrights, trademarks, and are subject to intellectual property rights. Therefore, all intellectual property belongs to Lateral Connect, its related companies, its affiliates, or suppliers.
The use of Lateral Connect’s name or logo is prohibited under all circumstances unless prior written consent is obtained from the Company.
Lateral Connect does not accept responsibility for intellectual property used during any training provided that does not show an affiliation to Lateral Connect. Any intellectual property used in a training course, including the course itself, is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
If we are making a bespoke course, we require a predefined specification to adhere to. In the absence of such predefined specifications, we will adhere to our own guidelines of what we view as “fit for purpose”. If no specification was provided, Lateral Connect shall not be held responsible for any losses incurred because of the provided service.
You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of Lateral Connect’s website or course materials. The information on this site is provided “as is” and without any warranties.
Lateral Connect does not accept responsibility for content of any third party sites that may be referenced by Lateral Connect. The following activities are strictly prohibited: use of robots, material dissemination, other automatic devices or manual processes to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability:

Lateral Connect’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.
Lateral Connect will not accept liability for personal injury that occurs during our training courses caused by the negligence of any third party. Lateral Connect will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), however arising, even if it has been advised of such potential loss.
Lateral Connect will not be responsible for any damage resulting from any computer viruses arising from software installed on a client’s computer systems.

Personal Belongings:
Personal belongings or items belonging to a client that are brought into a training course by the aforementioned Client, are the sole responsibility of the Client. Lateral Connect accepts no responsibility for the items or any loss or damage that may occur during the course.

Non-Solicitation:
For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Client by Lateral Connect or an associate company of Lateral Connect, the Client, will not directly nor indirectly employ or solicit for employment any employee of Lateral Connect. If the Client breaches this clause, Lateral Connect shall be entitled to recover from the Client a fee of 50% of the gross annual salary of the employee of Lateral Connect solicited for employment.

Assignments:
Lateral Connect may assign its interests in all or part of this agreement. The Client may not assign or transfer this contract without the express written permission of a Director of Lateral Connect.

Deviation:
No deviation from these terms and conditions will be allowed without the express written permission of a Director of Lateral Connect. No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

Force Majeure:
Lateral Connect shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane, or other natural disaster), sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout, or interruption or failure of electricity or telephone service.
Clients must ensure that they can attend the training courses that they are scheduled to attend. Lateral Connect will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

Recording of Lateral Connect’s Employees or associates:

The monitoring or recording of any Lateral Connect employee is not permitted under any circumstances
Clients are not permitted to take any video/photography/audio during the course without prior written consent of Lateral Connect and its Clients, failure to do so will be considered a direct breach of our terms of business and this matter would be taken very seriously.
Clients are not permitted to take any video/audio during correspondence with Lateral Connect’s employees without prior written consent of Lateral Connect and its Clients, failure to do so will be considered a direct breach of our terms of business.
Lateral Connect will not take photographs, videos, or any audio recordings of you during a course and will not use this material for Lateral Connect’s own marketing purposes without your prior consent.

Security and Encryption:

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.
Lateral Connect shall implement reasonable measures to ensure that correspondence and machines used during training events are free from viruses and potentially harmful malicious software.
Lateral Connect makes no warranty for the reliability, protection, or virus-free nature of the material that is downloaded from our website.

Confidentiality:

All Client and Company information that is disclosed to Lateral Connect will be kept confidential. Such information will not be disclosed by Lateral Connect to any third-party organisations or individuals, unless reasonably required for the performance of our service delivery, for example booking examinations.
Such information shall only be disclosed to employees that require such knowledge to conduct their role at Lateral Connect. Such individuals are subject to legally binding obligations of data protection and confidentiality.
Lateral Connect shall not be liable for the disclosure of any Client or Company information that is readily available in the public domain, or if dissemination is agreed in a legally binding written approval document.

Credit:

Credit, where mutually agreed with Lateral Connect to be left on a customer account, is non-refundable and must be redeemed within 6 months of the agreement date

Exams:

All Examination requests (where applicable) must be registered with Lateral Connect’s Exam Booking Team within 30 days of the course’s conclusion.
Exam bookings must be made a minimum of 10 days in advance of the chosen examination date – customers will receive their examination registration voucher 48 hours prior to their chosen exam date from the Examining Institute. Once the customer has selected and booked a date with the Examining Institute, the voucher can only be used for the chosen date.
If a customer misses an examination due to reasons that are beyond the control of Lateral Connect, such as technical issues, force majeure, or time management, a fee of £295 shall be applied should the customer want to pursue or retake the examination.

and

Privacy Policy

Last updated: 04/01/2023

Data Controller
Lateral connect is the controller and is responsible for your personal data. Please read this privacy policy (the “Policy”) carefully to understand how “Lateral Connect LTD”., “(63-66 (Fifth Floor Suite 23) Hatton Garden, London, EC1N 8LE)” (“Lateral Connect”, “we”, “us”, and “our”) uses personal information. This policy should be read in conjunction with our Terms and Conditions. By accessing or using “SiteURL”, or any other related sites, applications, services and goods, or any other website operated by “Lateral Connect” that links to this policy (each, the “Site”), you acknowledge that you have read and understood this policy prior to any purchases.

Changes to this privacy notice
This Policy may change from time to time; any changes we make to this Policy will be posted on this Site, we will also take any other steps, to the extent required by applicable law, including notifying you about material changes. Changes to this Policy are effective as of the stated “Last Updated” date. We recommend that you check the Policy periodically for any updates or changes.
This version was last updated on 04/01/2023 and historic versions (if any) can be obtained by emailing [email protected].
Please keep us informed if your personal data changes during your relationship with us.
“Lateral Connect” is committed to protecting the personal information of its users – buyers, sellers and other visitors browsing the Site (“users”) as well as affiliates, influencers, partners and other collaborators interacting with “Lateral Connect”. We believe that you have a right to know our practices regarding the information we collect when you visit and/or use the Site. This Policy explains our privacy practices for the Site and services provided by “Lateral Connect” as well as privacy practices that apply to affiliates, influencers, partners and other collaborators who are individuals. By accessing and/or using the Site and its related sites, applications, services, goods and/or registering for an account and/or registering to our affiliate or influencer or similar program, you acknowledge that you understand how we process your personal data in accordance with this Policy, including our collection, use, disclosure, processing and retention of personal information.

Information We Collect and Information You Provide

When you register to the Site, use it, complete forms, participate in skills tests or surveys, or use the Site as collaborator, and/or register to our affiliate or influencer or similar program, we ask you to provide certain personal information, including a valid email address, Facebook or Google account login details and username (whichever is applicable). We will also ask you to provide or otherwise collect additional information, such as, your name, profile details, physical address or billing information, telephone number or other contact details, transactional information, payment information (for example, in certain cases we process your payment method and credit card number), taxpayer information and forms, details about other social networks linked accounts, details about your listed services, purchases, education, profession and expertise, information and files uploaded by you to the Site, and additional authentication information (such as copies of your government issued identification or ID, government issued passport, or government issued driving license, as permitted by applicable laws. We also collect information about or contained in your communications with “Lateral Connect” as well as any of your posts on our blogs or forums and your communication with other users of “Lateral Connect”.

Information We Collect Automatically
When you access the Site we collect personal information on your usage of the Site, including transactions and communications with other users through the Site, your searches, the pages you visited, as well as other actions on Site. We also collect, use and process the information relating to such usage, including geo-location information, IP address, device and connection information, browser information and web-log information, and the URLs of the web pages you’ve viewed or engaged with before or after using the Site. We also collect and process information relating to the use of cookies and similar technologies, as detailed below. We use that information to provide you our services, enhance user experience, personalize your browsing experience as well as monitor the Site for preventing fraud and inappropriate content or behaviour.
Additionally, in order to improve your online experience at “Lateral Connect”, we have implemented impression reporting. While you view our ads, we gather user Global Unique Identifier, HTTP request data like, user agent, IP, host, URL, country/continent from which request made, browser info, device/operating system/operating system version.

Information We Receive from Third Parties

We receive information from third party vendors and/or other commercially available sources, such as:

Third party vendors who provide us data to supplement the information we collect about you, in accordance with applicable laws. For example, we receive fraud warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information from enrichment service providers to enhance and personalize your experience as well as from advertising and marketing partners in order to manage and measure our campaigns.
If you link, connect, or login to your account with a third-party service (e.g. Google, Facebook, LinkedIn, Instagram etc.), we receive certain information, such as your registration and profile information from that service. This information varies and is controlled by that service or as authorized by you via your privacy settings at that service.
If you choose to invite contacts from your G-suite directory (or a similar directory), we will have the ability to view details of contacts, subject to your G-suite permission. We will use this data to allow you to invite your contacts to your “Lateral Connect” account. We will also use aggregated anonymised information for our internal purposes.
If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.
We also receive certain information about you, if you are invited to “Lateral Connect” by another user (for example, as part of our collaboration tools and referral program), in such case we will receive limited information, such as your email address or other contact information, and we will use it for the same purpose it was provided and in accordance with the terms of this Privacy Policy.

We combine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.

Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the basis that:

you have provided your consent for us to use your personal information for a specific purpose;
our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
the processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention); or
the processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your interests and fundamental rights and provided it is conducted at all times in a way that is proportionate.

How Do We Use The Information Collected?
We will use your personal information for the following purposes:

to provide you with quality service and security, to operate the Site, to perform our obligations to you and to develop and improve our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyse our performance as well as your preferences and performance and to customize and personalise our service and enhance your experience.
to ensure our platform integrity, prevent fraud and maintain a safe and secure our platform and services. For example, we use personal information to monitor, track and prevent fraudulent activities and other inappropriate activities, monitor content integrity, conduct security investigations and risk assessments, verify or authenticate information provided by you, enforce our Terms of Service and comply with applicable laws. We conduct certain behavioral analytics to achieve the above objectives and in limited cases, if we detect activity that we think poses a risk to the “Lateral Connect” marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use “Lateral Connect”. If you would like to challenge any such decision, please contact us at [email protected].
to contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
To promote and advertise the Site, our services and the “Lateral Connect” marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, to organize and facilitate referral programs, contests or other promotional activities or events.
to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law.
We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct Marketing

We use your personal information to send you direct marketing communications about our products, services or promotions from “Lateral Connect” that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
our processing of your personal information for marketing purposes is based on our legitimate interest, or on your consent, or as otherwise permitted according to applicable laws. You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to [email protected].
we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.

How Long Do We Keep Personal Information?
We apply a general rule of keeping personal information only for as long as is required to fulfill the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods of time. We will retain personal information for the following purposes:
as long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenge; and
in relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law.

Children
This Site is offered and available to users who are at least 18 years of age or older and of legal age to form a binding contract. Minors under 18 and at least 13 years of age, are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. Minors under 13 are not permitted to use the Site or the “Lateral Connect” services. We do not knowingly collect personal information from children under 13. Parents and guardians should at all times supervise their children’s activities. If we learn we have collected or received personal information from a child under 13, we will delete that personal information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Sharing Personal Information with Third Parties
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

We do, however, share your personal information with third parties as detailed below:
With other users and Site Visitors

Once you register, your username, country, and additional information regarding your activity is made public and is visible to all users of the Site. This information includes photos, documents or contents you upload, services you provide, ratings, and additional information you may choose to add to your profile.
We also offer you the opportunity to participate and post content publicly in forums, blogs and on other similar features. Please be aware that certain information, such as your user name and profile, together with the content uploaded by you, will be publicly displayed when you use such features. Your information will also be shared with other users when you message or otherwise communicate with such users.

When you publish your information and/or share your data with other “Lateral Connect” users, you do so at your own risk. If you choose to share personal information with other users, including Sellers providing you a service via “Lateral Connect”, such personal information is shared with other users as separate controllers. While “Lateral Connect” our Terms of Service require Sellers to keep the information shared with them confidential, “Lateral Connect” cannot ensure that all users will do so and it is your responsibility to ensure that other users will comply with your standards.

With Service Providers. We share personal information for business purposes with service providers that provide us with services for the purpose of operating the Site, opening and operating your account as well as providing ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors or technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard your personal information and only process it in accordance with our instructions;
For legal reasons. We share personal information with law enforcement agencies, public authorities or other parties in order to respond to a subpoena or court order, judicial process or to regulatory authorities, if we believe we are required to do so by law, or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of “Lateral Connect”, our customers, or the public;
For payments and fraud detection. We share personal information with payment processors, fraud detection agencies and similar third parties for the purpose of facilitating payments done via the Site and securing the Site and protecting it against fraud, unauthorized transactions (such as money laundering), claims or other liabilities;
With social media partners. Our Site includes certain social media features, including single sign on features. We also share limited personal information with such social media platforms and marketing partners, such as Facebook and Google, to promote our services or the “Lateral Connect” marketplace. Such features and third party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies.
With users with whom you interact. We share personal information to help facilitate interactions between users. For example, if you are a Buyer we may share certain limited information about you (such as the fact it is your first purchase on “Lateral Connect”) with the Seller to ensure the services you receive from the Seller will fit your needs; such sharing of information is limited in scope, and is only intended to improve the services provided by the Seller and your user experience;
With our corporate affiliates. We share personal information with “Lateral Connect” that are related by common control for the purpose of operating the Site, providing our services to you and for other purposes listed herein: HM Revenue & Customs, Partnerships and academia, certification and examination bodies or Professional advisers etc.
In the context of a corporate transaction. Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of “Lateral Connect”’s assets, acquisition, bankruptcy or similar event. In the event that we sell any business or assets, we will disclose your data to the prospective buyer. If we or substantially all of our assets are acquired by a third party, information held by us about our users will be one of the transferred assets.
This Site is also protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply with respect to data collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to prevent fraud and misuse of the Site by use of automated machines. To learn more, please see Google’s privacy policy.

Where We Store Your Personal Information
Some of the personal information you provide to us will be stored or processed on our behalf by third party suppliers and data processors and may be located in other jurisdictions. Whether to third parties or internally, there are also transfers of personal information from the European Economic Area (“EEA”) to countries outside of the EEA not deemed to provide an adequate level of data protection from a European data protection perspective, such as the United States. With regard to data transfers to such recipients outside of the EEA we provide appropriate safeguards, in particular, by way of entering into European Union (EU) standard contractual clauses as amended from time to time, and/or equivalent data transfer safeguards. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this Policy.

Cookies
We use cookies and similar technologies (such as web beacons, pixels, tags, and scripts) to improve and personalize your experience, provide our services, analyze website performance and for marketing purposes.

User Session Cookie
We may use a session cookie so that we can remember what is in your shopping basket and remember where you are in the order process.

Analytical/Performance Cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Targeting Cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. This helps us to understand how visitors use and interact with our website, which informs improvements to best meet our visitors’ needs by, e.g. making the most popular features the easiest to find and access or ensuring that our site works properly on the devices that our visitors most frequently use. Our analytics cookies may also collect information about your browser type and settings, device type and settings, operating system and mobile network. A unique ID is granted for your access – this information is used to distinguish you from other visitors to our site, but it cannot be used to identify you as a named individual.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
Such Cookies will only be put in operation and obtained if you consent to our Cookie policy.

Refusing Cookies
Most browsers allow you to refuse cookies.

In Google Chrome. you can adjust the cookies settings by clicking the Menu > settings > Show advanced settings > In the “Privacy” section, click Content settings > Use the “Cookies” section to change your settings.
In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.
In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Do Not Track
Do Not Track (DNT) is a privacy preference that users can set in some web browsers, allowing users to opt out of tracking by websites and online services. We do not honor browser requests not to be tracked online (known as “Do Not Track”), but our Cookie Policy describes how you can opt out of receiving cookies.

External Links
Please note that the Site contains links to third party sites and if you navigate to a third party site from the Site, any data you provide to that site and any use of that data by the third party are not under the control of “Lateral Connect” and are not subject to this Policy. You should consult the privacy policies of each site you visit. This Policy applies solely to personal information collected by our Site. If you upload content, including personal information, to a social network and then tag the Site, your submission will be subject to that social network’s terms of use and privacy policy, even where you post on an official “Lateral Connect” page on the social network. We do not have control over these terms of use and privacy policies and have not reviewed their adequacy. You should therefore review these before submitting any personal information.

Security
We implement technical and organizational measures to maintain the security of the Site, our services and personal information and in preventing unauthorized access, loss, misuse, alteration, destruction or damage to it through industry standard technologies and internal procedures. Among other things, we will ensure our third party vendors have the relevant security assessment and certifications as required. In addition, we contractually ensure that any third party processing your personal information equally provides for confidentiality and integrity of your data in a secure way. However, the transmission of data via the internet is not completely secure, and although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to the Site. Once we have received your data, we will use strict procedures and security features to try to prevent unauthorized access.
Users who have registered to the Site agree to keep their password in strict confidence and not disclose such password to any third party.
Further information about our data security practices can be provided on request.

Rights of EU, EEA and UK Users
This section of the Policy applies to you if you are in the EU, the European Economic Area (EEA) or UK.
The Controller (within the meaning of the EU and UK General Data Protection Regulation (“GDPR”)) for the processing of personal data as described in this Privacy policy is: “Lateral Connect”
Under applicable EU regulation, you have the following rights in respect of your personal information:
to obtain information about how and on what basis your personal information is processed and to obtain a copy;
to rectify inaccurate personal information; to erase your personal information in limited circumstances where:

(a) you believe that it is no longer necessary for us to hold your personal information;
(b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing;
(c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and
(d) where you believe the personal information we hold about you is being unlawfully processed by us;

to restrict processing of your personal information where:

(a) the accuracy of the personal information is contested;
(b) the processing is unlawful but you object to the erasure of the personal information;
(c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defence of a legal claim or
(d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection;

to object to decisions which are based solely on automated processing or profiling; where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to the processing of your personal data by us and we may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case your personal data will no longer be processed for such purposes by us.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection.

Please note that the right of access and the right to erasure do not constitute absolute rights and the interests of other individuals may restrict your right of access or erase in accordance with local laws.

We will ask you for additional data to confirm your identity and for security purposes, before disclosing data requested by you. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain where necessary certain personal information for a limited period of time for record-keeping, accounting and fraud prevention purposes.

Specific Provisions for California Residents
This section of the Policy applies to you, if you are a California resident.
During the last twelve (12) months we have collected the following categories of personal information from users:

Information that you chose to upload or otherwise provided by you to “Lateral Connect”, which may include:

(i) Identifiers and personal information, such as name, postal addresses, online identifiers, email addresses, passport number or driving license number, social security number; (ii) characteristics of protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv)education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on “Lateral Connect”.
Information we collect when you use “Lateral Connect”, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.
Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with “Lateral Connect”, including: (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv)Commercial information; and (v) Location information.
Inferences drawn from any of the information identified above to create a profile about you.

We use the personal information that we collect or receive for the business purposes as described above under the Section titled “How Do We Use the Information Collected?”.
We may disclose the above listed categories of personal information to third parties for business purposes as described above under the Section titled “Sharing Personal Information with Third Parties” in the Privacy Policy. In the preceding twelve (12) months, we have disclosed all the categories of personal information detailed above for business purposes.
As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information.
You are entitled to the following specific rights under the CCPA, subject to certain exceptions, in relation to personal information related to you:

You have a right to request access to the personal information we have collected about you, including: (i) the categories of personal information we collect about you; (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
You also have a right not to be discriminated against for exercising your rights under the CCPA.
You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the California Secretary of State to conduct business in California; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request.
To make such requests, we kindly ask that you open a Customer Relations ticket here: “ Link to request for information” If you do not have an active “Lateral Connect” account, please contact us at [email protected].

We will verify your request using the information associated with your account, including email address. Government identification may also be required.
A request for access can be made by you twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before processing further your request. We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Updating Personal Information
We take steps to ensure that the personal information we collect is accurate and up to date, and we provide you with the opportunity to update your information through your account profile settings. In the event that you believe your information is in any way incorrect or inaccurate, please let us know immediately. We will make sure we investigate the matter and correct any inaccuracies as quickly as possible where necessary or give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we will ask you to verify your identity before we can act on your request. If for any reason you have a problem with deleting your personal information, please contact “Lateral Connect’s” Customer Support and we will make reasonable efforts to delete any such information pursuant to any applicable privacy laws.
You can review and change your personal information by logging into the Site and visiting your account profile page.

Contact Us
To exercise any of your rights in connection with your personal information, we kindly ask that you send an email directly to us on [email protected]. Please include all the relevant details, so your ticket can be handled correctly. We will process any requests in line with any local laws and our policies and procedures.
If you have any questions (or comments) concerning this Policy, please email our team at [email protected], and we will make an effort to reply within a reasonable timeframe.
For the purposes of GDPR (Article 27), you may contact our EU representative under the following contact details: “Lateral Connect LTD”.